{"id":762,"date":"2025-06-13T11:58:29","date_gmt":"2025-06-13T09:58:29","guid":{"rendered":"https:\/\/www.mksport.lt\/prometheus\/returns-and-warranty\/"},"modified":"2025-11-25T13:23:45","modified_gmt":"2025-11-25T11:23:45","slug":"returns-and-warranty","status":"publish","type":"page","link":"https:\/\/www.mksport.lt\/en\/returns-and-warranty\/","title":{"rendered":"Returns and Warranty"},"content":{"rendered":"\n<p><strong>Returns and Warranty<\/strong><\/p>\n\n<p><strong>Product Returns<\/strong><br\/>A buyer (consumer) at www.mksport.lt has the right, without giving a reason, to return the product within 14 (fourteen) days from the day of receiving it, provided the product has not been used, damaged, and its appearance has not been substantially altered.\nIn other words, the product must be returned unused, in proper packaging, and in the same condition in order to receive a refund.  <\/p>\n\n<p>The Buyer must exercise this right responsibly and return the product in its original, intact packaging, with all included components. The Buyer covers the return shipping costs. <\/p>\n\n<p>Upon cancelling the contract, the Buyer is responsible for any decrease in the product\u2019s value caused by actions unnecessary to determine the product\u2019s nature, characteristics, or functionality. <\/p>\n\n<p>After receiving the returned product and assessing its condition, the Seller will, within 14 days of receiving the written cancellation notice, refund the Buyer for the product and its delivery costs. If only part of the purchased goods is returned, the delivery costs will not be refunded. <\/p>\n\n<p>The product must be returned in its original packaging, along with the manual and warranty card, if they were included. When returning the product, the invoice and order number must be provided. <\/p>\n\n<p>The Buyer is responsible for ensuring that all parts and accessories are included. If the product is not fully complete, the Seller will not accept the retur<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p><strong>Exceptions and Special Conditions<br\/><\/strong><\/p>\n\n<p>The Buyer\u2019s right to withdraw from the contract does not apply to: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Contracts for goods made according to the consumer\u2019s specific instructions, which are not pre-manufactured and are produced based on an individual order. <\/li>\n\n\n\n<li>Contracts for perishable goods or goods with a short shelf life. <\/li>\n\n\n\n<li>Contracts for sealed goods that were unsealed after delivery and are unsuitable for return due to health or hygiene reasons <\/li>\n\n\n\n<li>Contracts for goods which, after delivery, due to their nature become inseparably mixed with other items.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p><strong>Product Quality Warranty and Complaints<\/strong><\/p>\n\n<p>Jeigu prek\u0117 neatitinka kokyb\u0117s reikalavim\u0173, pirk\u0117jas gali kreiptis \u012f <a href=\"mailto:info@mksportas.lt\">info@<\/a><a href=\"mailto:info@mksport.lt\">mksport<\/a><a href=\"mailto:info@mksportas.lt\">.lt<\/a> Pardav\u0117jo teikiama kokyb\u0117s garantija nesuma\u017eina ir neapriboja pirk\u0117jo (vartotojo) teis\u0117s \u012fsigyti netinkamos kokyb\u0117s prek\u0119 ar paslaug\u0105, kaip nustato teis\u0117s aktai. <\/p>\n\n<p>Questions or complaints regarding purchased goods or services may be sent by email to <a href=\"mailto:info@mksport.lt\">info@mksport.lt<\/a><\/p>\n\n<p>In cases of defective or incomplete products, you may submit a complaint via email. By email <a href=\"mailto:info@mksport.lt\"><\/a><strong><a href=\"mailto:info@mksportas.lt\">info@<\/a><a href=\"mailto:info@mksport.lt\">mksport<\/a><a href=\"mailto:info@mksportas.lt\">.lt<\/a><\/strong>. <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Provide the order number; <\/li>\n\n\n\n<li>Attach photos of the product and of the defect or missing part;<br\/> <\/li>\n\n\n\n<li>Describe the defect or specify the missing parts; <\/li>\n\n\n\n<li>Specify how you would like the issue to be resolved (replace the product with a quality one, provide the missing parts, or issue a refund).<\/li>\n<\/ul>\n\n<p>The claim will be reviewed within 14 days. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p><strong>Damaged shipments and delivery<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Check the condition of the shipment upon delivery in the presence of the courier. <\/li>\n\n\n\n<li>If the shipment has any damage, inform the courier and make a note of it on the delivery document. <\/li>\n\n\n\n<li>If the packaging is not damaged, product inspection is not required. <\/li>\n\n\n\n<li>Photos are required for the return procedure in cases of damage.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Returns and Warranty Product ReturnsA buyer (consumer) at www.mksport.lt has the right, without giving a reason, to return the product 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