Returns and Warranty
Product Returns
A buyer (consumer) at www.mksport.lt has the right, without giving a reason, to return the product within 14 (fourteen) days from the day of receiving it, provided the product has not been used, damaged, and its appearance has not been substantially altered.
In other words, the product must be returned unused, in proper packaging, and in the same condition in order to receive a refund.
The Buyer must exercise this right responsibly and return the product in its original, intact packaging, with all included components. The Buyer covers the return shipping costs.
Upon cancelling the contract, the Buyer is responsible for any decrease in the product’s value caused by actions unnecessary to determine the product’s nature, characteristics, or functionality.
After receiving the returned product and assessing its condition, the Seller will, within 14 days of receiving the written cancellation notice, refund the Buyer for the product and its delivery costs. If only part of the purchased goods is returned, the delivery costs will not be refunded.
The product must be returned in its original packaging, along with the manual and warranty card, if they were included. When returning the product, the invoice and order number must be provided.
The Buyer is responsible for ensuring that all parts and accessories are included. If the product is not fully complete, the Seller will not accept the retur
Exceptions and Special Conditions
The Buyer’s right to withdraw from the contract does not apply to:
- Contracts for goods made according to the consumer’s specific instructions, which are not pre-manufactured and are produced based on an individual order.
- Contracts for perishable goods or goods with a short shelf life.
- Contracts for sealed goods that were unsealed after delivery and are unsuitable for return due to health or hygiene reasons
- Contracts for goods which, after delivery, due to their nature become inseparably mixed with other items.
Product Quality Warranty and Complaints
Jeigu prekė neatitinka kokybės reikalavimų, pirkėjas gali kreiptis į info@mksport.lt Pardavėjo teikiama kokybės garantija nesumažina ir neapriboja pirkėjo (vartotojo) teisės įsigyti netinkamos kokybės prekę ar paslaugą, kaip nustato teisės aktai.
Questions or complaints regarding purchased goods or services may be sent by email to info@mksport.lt
In cases of defective or incomplete products, you may submit a complaint via email. By email info@mksport.lt.
- Provide the order number;
- Attach photos of the product and of the defect or missing part;
- Describe the defect or specify the missing parts;
- Specify how you would like the issue to be resolved (replace the product with a quality one, provide the missing parts, or issue a refund).
The claim will be reviewed within 14 days.
Damaged shipments and delivery
- Check the condition of the shipment upon delivery in the presence of the courier.
- If the shipment has any damage, inform the courier and make a note of it on the delivery document.
- If the packaging is not damaged, product inspection is not required.
- Photos are required for the return procedure in cases of damage.
